TERMS AND CONDITIONS

                    BY PLACING A BOOKING YOU ACCEPT THESE TERMS AND CONDITIONS                 

All services offered by Children's Parties are subject to availability.

Children's Parties  can amend or change these terms and conditions at any time. In this event we will provide 14 days notice to all EXISTING CUSTOMERS.

Children's Parties operate in the East & West Sussex & All Surrey Areas.

A cooling off period is applied to all bookings once placed. This is a 14 day cancellation period where the Deposit payment is refunded. Any cancellations made after 14 days will result in a non refundable deposit.

A deposit of £40.00 (For all bookings in the Surrey area) & £50.00 (For all bookings in the Sussex area) is required to secure all bookings within 24 hours of booking. This is NON refundable and cannot be refunded for any reason, except during the 14 day cooling off period.

Discounts and promotions are only applicable to the Party Package price. Only one Discount or promotional offer can be used on any one booking at one time.

Travel charges are applied to any bookings out of our Business Based Office areas (For example The Sussex Branch is based in Brighton)

If we incur any problems once travelling to your venue we will inform you by telephone where possible. We accept no responsibility for traffic delays such as traffic jams, accidents, extreme weather conditions & any other means beyond our control.

The responsibility for safety of all guests is left with the Customer hosting the party. At least 1 Adult must be present at all times during the party (this excludes Children's Parties Entertainers).

Children's Parties accepts no responsibility for any guests who have make up, face painting or any cosmetic allergies. Please check with all your guests before the party begins and inform the Entertainers of any allergies.

Payment is due in CASH ONLY on the day of the party. Outstanding balance is due BEFORE Entertainment commences.

Failure to pay the outstanding balance will result in no entertainment and a Non refundable deposit.

Cancellations- Should you need to cancel your booking up to 7 days prior to your party then a 50% charge will be made of the outstanding balance and a non refundable deposit applies.

Children's Parties  reserve the right to cancel or amend any booking. In the unlikely case of this happening 14 days notice will be provided to you (customer)  by us (Children's Parties).

Children's Parties Promise to make sure all areas are kept safe for all guests.

Children's Parties Have all electrical equipment PAT tested every year and will provide certificates when requested.

In the unlikely event of us not being able to offer the requested service. Children's Parties will offer What WE FEEL is a suitable alternative.

All prices quoted are not subject to change at any time during or after booking. Unless add on(s) are made by the customer.

Children's Parties office hours operate Monday to Thursday 9.00am to 8.00pm & 9.00am to 1.00pm Friday's. An on call mobile telephone number will be provided for any bookings outside these times.

Children's Parties will provide full booking details alongside itinerary and terms of conditions once deposit payment has been met by the Customer.

Please refrain from using bouncy castles during our Entertainment time unless booked with Children's Parties Sussex. (Bouncy Castles are not available in the Surrey area unless booked through the Children's Parties Sussex Website & Travel charges are met by the customer)

A Copy of our Complaints Procedure is available on request.

For more information please email info@childrenspartiessurrey.co.uk or call 0800 610 1895